Shipping policy

Thank you for shopping with Horizon Mart. Here is what you can expect regarding shipping and delivery.

Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Standard delivery within the UAE typically takes 2-5 business days from the date of dispatch, depending on your location. Delivery times may vary during peak seasons or due to unforeseen circumstances.

Shipping Charges

Shipping charges, if any, are calculated at checkout based on your delivery location and order size. Any applicable free shipping promotions will be clearly noted on the product page or at checkout.

Order Tracking

Once your order is dispatched, you will receive a confirmation with tracking details where available, so you can follow your delivery every step of the way.

Delays

While we aim to deliver within the estimated timeframe, delays can occasionally occur due to courier issues, weather, or high order volumes. We appreciate your patience and will keep you informed of any significant delays.

Contact Us

If you have any questions about your shipment, please contact us at horizonmart565@gmail.com.